Our front desk is not open 24 hours a day [open 7 am-10 am,3 pm-9 pm]. If you arrive at the hotel between the closing hours of 10 am and 3 pm, please refer to the signboard at the front desk that will direct you to where to store your luggage and changing place.

Please be informed that meals are not included in the rate. Prior reservation is not required for breakfast and guests can add it at check-in. [https://nozawaonsenpowder.com/meal.html]

Prior reservation is not required to rent ski and snowboard equipment and can be added at check-in. [https://nozawaonsenpowder.com/rental.html]

Lift Discount Ticket is available. Please order on our official website[https://nozawaonsenpowder.com/lift.html] until the day 3 days before your arrival. [Cash only]
It determines the price of dincounted lift tickets by November,so please be ordered in November after.

[The Deposit and Cancellation policy]
In order to guarantee your reservation,you need to pay the deposit is 50% of the amount of your accommodation fee.
We will send you the invoice of the deposit in few days,please pay the deposit by using the invoice in 3 days after we send it.(VISA,MASTER,AMEX)

Cancellation policy
50% penalty on the whole stay for a cancellation between the day you pay the deposit to 15 days prior arrival.
100% penalty on the whole stay for a cancellation between 14 to 1 days prior arrival or in case of no show.
Any interruption of the stay before the pre-determined check out will be charged in full.

* The payment has not been made in 3 days after we send the invoice,your reservation will be canceled.