Our front desk is not open 24 hours a day [open 7 am-10 am,3 pm-9 pm].
If you arrive at the hotel between the closing hours of 10 am and 3 pm, please refer to the signboard at the front desk that will direct you to where to store your luggage and changing place.

We do not provide parking lots, there is no parking near our guest house, so we do not accept reservations for guests arriving by car.

Lift Discount Ticket is available.
It determines the price of dincounted lift tickets by November,so please be ordered in November after on our website by 3 days brfore your arrival.
[https://nozawaonsenpowder.com/lift.html] (Cash only)

This plan does not include meals.
Breakfast can be ordered until 9pm the night before. Please apply after checking in.
Dinner orders are accepted until 10am. If you would like to order dinner for your first night, please order via our website below. [https://nozawaonsenpowder.com/meal.html]

Prior reservation is not required to rent ski and snowboard equipment and can also be added at check-in.
[https://nozawaonsenpowder.com/rental.html]

[The Deposit and Cancellation policy]
In order to guarantee your reservation,you need to pay the deposit is 50% of the amount of your accommodation fee.
We will send you the invoice of the deposit in few days,please pay the deposit by using the invoice in 3 days after we send it.

Cancellation policy
50% penalty on the whole stay for a cancellation between the day you pay the deposit to 15 days prior arrival.
100% penalty on the whole stay for a cancellation between 14 to 1 days prior arrival or in case of no show.
Any interruption of the stay before the pre-determined check out will be charged in full.

* The payment has not been made in 3 days after we send the invoice,your reservation will be canceled.